Terms & Policies
Terms & Policies – SRD Logistics Pvt Ltd
Effective Date: 01-01-2000
At SRD Logistics Pvt Ltd, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our Logistics services.
Information We Collect:
- Personal Information:
- Name, contact details, and addresses.
- Payment and billing information.
- Logistical Data:
- Shipment details, tracking information, and delivery status.
- Historical usage and preferences.
How We Use Your Information:
- Service Provision:
- Facilitate surface logistics services, including shipping, tracking, and delivery.
- Provide customer support and respond to inquiries.
- Communication:
- Send important updates, service notifications, and information about your shipments.
- Marketing communications with your consent.
- Improvements and Customization:
- Enhance our services, features, and user experience.
- Personalize content and offers based on user preferences.
Information Sharing:
- Third-Party Partners:
- Share necessary information with logistics partners to fulfill shipments.
- Payment processors for transaction-related purposes.
- Legal Requirements:
- Comply with applicable laws, regulations, and legal processes.
- Respond to lawful requests and protect our rights.
Data Security:
- Encryption and Safeguards:
- Employ industry-standard security measures to protect your data.
- Regularly assess and update security practices.
- Data Retention:
- Retain data only as long as necessary for the purposes outlined in this policy.
- Comply with legal and regulatory retention requirements.
Your Choices:
- Account Settings:
- Update, correct, or delete your account information by contacting our support team.
- Adjust communication preferences by contacting our support team.
Shipping policy:
We typically dispatch and deliver the Consignment within a window of 7 to 8 business days.
Shipping Charges Overview:
Shipping charges are calculated based on the weight, dimensions, and destination zone or region of each shipment.
- An average charge of ₹ 13 per kg for the weight of the consignment.
- Additional charges for ‘Hamali’ (handling/loading/unloading) and any other fees that may apply.
Revision of Minimum Amount:
We reserve the rights to adjust the shipping charge amount at any time. Updated terms will be communicated through our website or directly to customers.
Refund & Return:
Our policy does not allow for refunds or returns.
Terms & Conditions:
Our company’s Terms & Conditions outline the guidelines for surface logistics services. By engaging our services, you agree to our policies regarding shipment handling, timelines, and liabilities. We strive to ensure timely delivery, but delays due to unforeseen circumstances may occur.
We prioritize the safety and security of shipments, adhering to industry standards and regulations. Any claims or disputes will be addressed according to the terms outlined in our agreement.
When you use our company for shipping stuff, you have to follow our rules. We promise to get your stuff to you on time, but sometimes things happen that are out of our control. We make sure your stuff is safe and follow all the rules. If there’s a problem, we’ll figure it out based on what we agreed to.